708 posters, 8 topics, 16 sessions, 1,190 authors, 600 institutions
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ISQua's 39th International Conference 2023
August 27 - 30, 2023 | Seoul, Republic of Korea
ISQUA2023-ABS-2032
IS EXPERIENCE-BASED CO-DESIGN KEEPING ITS PROMISE? A STATE-OF-THE-ART LITERATURE REVIEW OF HOW EXPERIENCE IS REPRESENTED IN PUBLISHED EMPIRICAL STUDIES.
Poster Presenter
Part of Topic
Coproduction with staff and service users
Four principles for exploring and understanding user and provider experience in EBCD1:
1. Immersive understanding: sought in ethnographic paradigms (Non-participant observations)
2. Emic understanding: involves taking the view of the insider and calls for thematising and structuring that is open or grounded in the lifeworld of the subject (Non-participant observations, user and provider interviews)
3. Reflexivity: requires the inquirer to consider their own biases and beliefs and mitigate against these skewing others’ experience (Non-participant observations)
4. Empathy: requiring the investigator to consciously take on the role of the naïve observer; listening, inquiring, and imagining what it is really like for the participant (Non-participant observations, user and provider interviews)
State-of-the-Art Review:
•Fifty-three of 64 (83%) scholarly EBCD articles reviewed were published since 2017.
•Methods are evolving to promote inclusivity of diverse user groups and move more rapidly to codesign.
•Omitted steps in the methodology undermined fulfilment of core principles of the EBCD approach which may diminish its value as an accepted form of codesign.
How do we make EBCD accessible to both researchers and quality improvement teams?