Introduction

The challenges faced by developing countries in improving Quality Improvement (QI) are the large number of patients, low quality of human resources, limited facilities, minimal financing of health services, and low levels of patient education. The Point of Care Quality Improvement (POCQI) method was introduced in the NICU RSPAD in 2022, by providing training to 35 nurses. For one year, POCQI has been used to address service-related issues and improve the quality of care, especially for small and sick newborns.

Aim

To find out whether there is an improvement in patient health services with the implementation of Point of Care Quality Improvement (POCQI) in the NICU RSPAD Gatot Soebroto.

Methode

The tools utilized in the POCQI method include the Facilitator's Manual Version 02 (Four simple steps to practice quality improvement at the health facility level) and POCQI coaching for quality improvement:coaching guide. The guidance method involved a combination of in-person sessions, conducted weekly in small groups, and online sessions, occurring one to two times per week through the WhatsApp group application (WA).