INTRODUCTION

Improving patient safety is a fundamental priority for healthcare institutions worldwide. The implementation of the International Patient Safety Goals (IPSG) at Persahabatan Central General Hospital reflects the institution's commitment to enhancing the quality and safety of healthcare services. This research aims to explore the relationship between IPSG implementation and patient satisfaction at Persahabatan Central General Hospital.

AIM

This study aims to enhance patient safety by implementing 6 steps safety goals. It will explore the relationship between the implementation of these goals and patient satisfaction at Persahabatan Central General Hospital.

 

RESULT

85.3% of respondents reported satisfaction with the healthcare services provided, while 14.7% expressed dissatisfaction.

Dissatisfaction was markedly lower among patients when IPSG standards were fully implemented (2 out of 68 patients) compared to when they were not (7 out of 9 patients).

A statistically significant correlation was observed between the level of IPSG implementation and patient satisfaction (p-value=0.000, p <0.005).

 

CONCLUSIONS

The study demonstrates a positive and significant correlation between the implementation of International Patient Safety Goals (IPSG) and increased patient satisfaction at Persahabatan Central General Hospital. These findings highlight the crucial role of IPSG in improving the quality and safety of patient care, underscoring the need for consistent implementation of these standards across healthcare settings. Future efforts should prioritize continuous improvement and adherence to IPSG to maintain high levels of patient satisfaction and safety.

ACKNOWLEDGEMENT

The authors would like to express their gratitude to Allah SWT, as well as extend their thanks to the Director of RSUP Persahabatan, the Quality and Patient Safety Committee, and the supervising lecturers for their guidance and support throughout this study. We also thank our families, colleagues, and patients for their support and participation. We hope this study contributes to improving the implementation of the International Patient Safety Goals and enhancing the quality of healthcare services, ultimately ensuring patient safety and satisfaction

 

REFERENCES

Arikunto, S. (2018). Prosedur Penelitian: Suatu Pendekatan Praktik. Jakarta: Rineka Cipta.

Daud, A. (2020). Komite Nasional Keselamatan Pasien: Sistem Pelaporan dan Pembelajaran Keselamatan Pasien Nasional (SP2KPN). Jakarta: Kementerian Kesehatan RI.

Hadi, I. (2017). Buku Ajar Manajemen Keselamatan Pasien. Yogyakarta: Deepublish.

Additional key references as necessary, concisely formatted.

 

CONTACT INFORMATION

Endah Nurohmah

+62 812-9784-1301