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586 posters, 8 topics, 23 sessions, 1,077 authors, 622 institutions

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ISQua's 40th International Conference 2024

24th - 27th September 2024 | Istanbul, Türkiye

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P469

Coproduction- Implementing Co-Care Board to Elevate Safety and Amplify Healthcare Outcomes

Part of Topic

Co-production - Creating a patient-centred healthcare service

Coproduction- Implementing Co-Care Board to Elevate Safety and Amplify Healthcare Outcome

Ms Khushbu jariwala -shalby limited, india (kjariwala3107@gmail.com)

dr supriya sarkar- shalby limited, india (drssarkar@hotmail.com)

Introduction

Co-Care indicates Coproduced Care- patients are viewed as active participants in their healthcare, examining how their interactions with healthcare providers and services can be optimized. During Jan-23 to May-23, average of 2.62 and 7.42 incidents of fall and dietary non-compliance respectively were observed per 1000 inpatient days. Root Cause Analysis: Communication gap between patients and care providers Challenges in interpreting instructions accurately, possibly due to language barriers and/or complexity of medical information. Casual attitude towards safety instructions, where adherence may be compromised due to perceived inconvenience or lack of awareness

 

Objective

We aim to reduce this incident by 30% in 6 months.

Methodology

Implemented Co-Care Board for patient empowerment and partnership with Focus on Fall Prevention and adherence to dietary instructions Phases: Phase 1 (June-August 2023), Phase 2 (September-December 2023), Phase-3 (Jan-24 onwards) Phase 1: Safety dashboard with patient's name, dietary and mobility instructions. Phase 2: Divided dashboard into Patient Side and Care Provider Side, simplified language, encouraged patient annotation. Phase-3: Implementation of effectiveness of pain management.

 

Patient’s perception about Co-Care Board

96.5% of patients confirmed receiving education on dietary guidelines. 97.2% preferred information on boards over verbal advice. 100% affirmed awareness of their mobilization levels. 93.8% felt encouraged to express their requirements or preferences. Sample Size: 289 patients

STAKEHOLDERS’ perception about Co-Care Board

93.6% agree board information benefits patients 94.8% confirm boards address patient needs effectively 97.7% believe boards enhance communication 98.8% convinced boards improve patients’ adherence Stakeholders included Doctors, Nurses and Paramedical staff Sample size of stakeholders- 172

REFERENCES

*Peter Margolis, Micheal Seid, Gail Armstrong, Lisa Opipari- Arrigan and Hans Hartung, Coproduction of healthcare Services, 2016 Howick J, Bennett-Weston A, Solomon J, Nockels K, Bostock J, Keshtkar L. How does communication affect patient safety? Protocol for a systematic review and logic model. BMJ Open. 2024 May 27;14(5):e085312. doi: 10.1136/bmjopen-2024-085312. PMID: 38802275; PMCID: PMC11131125.

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