586 posters, 8 topics, 23 sessions, 1,077 authors, 622 institutions
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ISQua's 40th International Conference 2024
24th - 27th September 2024 | Istanbul, Türkiye
ISQUA2024-ABS-1141
Eliminating Delays in Pharmaceuticals Re-ordering Process through Automation
Poster Presenter
Authors
Affiliations
Part of Topic
Co-production - Creating a patient-centred healthcare service
Eliminating Delays in Pharmaceuticals Re-ordering Process through Automation
Name of the Author: Zarfan Ali (Specialist, ERP Functional Lead)
Name of affiliates (Team): Huma Gul (Purchase), Waqas Asghar (Purchase), Ehsan Raza (Pharmacy), Maryam Farrukh (Warehouse), Ameen Khan (IT), Sajjad Qayyum (IT), Linta Rizwan (Purchase)
INTRODUCTION:
Hospitals are tasked with delivering high-quality, safe patient care, which requires the seamless integration of people, processes, and technology. This study addresses challenges in the pharmaceutical supplies reordering process at The Aga Khan University Hospital Pakistan (JCIA Accredited), traditionally managed through a labor-intensive manual system. The primary objective is to introduce advanced technology to enhance efficiency, eliminate errors, and ensure timely medication arrangements, thereby reinforcing patient care within the hospital setting. Notably, this intervention was achieved through inter and intra departmental collaboration between Purchasing and Supply Chain Management Division and Pharmacy Services Division.
OBJECTIVES
We used the PDSA (Plan-Do-Study-Act) methodology to structure this quality improvement project
RESULT
- Breakthrough Achievements: Reduced reordering time by 92%.
- Predictive Inventory Management: Prevented stockouts and overstocking, maintaining optimal inventory levels.
- Error Reduction: System-driven analysis minimized reorder quantity errors, improving data accuracy and supply chain reliability.
CONCLUSION
Through the integration of teamwork, the latest technologies, and rigorous efforts, we successfully transformed the medication reordering process at The Aga Khan University Hospital, Pakistan. By moving from an outdated manual system to an error-free, system-based approach, we have significantly enhanced efficiency and reduced errors. Continuous monitoring of key performance indicators confirms the sustainability of these improvements, ensuring timely procurement and reinforcing patient-centered care. The collaborative efforts between the Purchasing and Supply Chain Management Division and Pharmacy Services Division have resulted in a seamless, automated process that benefits all stakeholders—#happy patients #happy staff #happy doctors #happy suppliers. Our unwavering commitment to quality, ongoing training, and embracing a culture of continuous improvement underscores the lasting value of this initiative.