586 posters, 8 topics, 23 sessions, 1,077 authors, 622 institutions

ISQua's 40th International Conference 2024

24th - 27th September 2024 | Istanbul, Türkiye

ISQUA2024-ABS-3461

Co-designing a hospitality program to improve supportive care in oncology

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Poster Presenter

Chantal Arditi

Authors

Kim Lê Van, Chantal Arditi, Lohyd Terrier, Annie Savoie, Sylvie Rochat, Isabelle Peytremann Bridevaux, Manuela Eicher, Béatrice Schaad

Affiliations

Department of Epidemiology and Health Systems,Center for Primary Care and Public Health (Unisanté), Lausanne University Hospital CHUV, EHL Hospitality Business School, Lausanne, HES-SO, University of Applied Sciences and Arts Western Switzerland, Patient representative, Institute of Higher Education and Research in Health Care, University of Lausanne

Part of Topic

Co-production - Creating a patient-centred healthcare service

Co-designing a hospitality program to improve supportive care in oncology

Background

Supportive care in oncology aims to provide the necessary services for those living with or affected by cancer to meet their physical, emotional, social, psychological, informational, spiritual and practical needs across the care pathway, with the overall aim to enhance experiences of care.

Patient-centered care influences the quality of healthcare and patient safety.

Service science and hospitality approaches developed in the hotel industry offer solutions to personalize and improve visitor/patient experience, defined as cognitive, affective, sensory, and conative responses to stimuli encountered in pre, during, and post phases of trajectory in the organization.

The “Lausanne Hospitality Model” provides an extension to the supportive care framework, by integrating hospitality services inspired by the hotel industry.

Objective

Building on the “Lausanne Hospitality Model”, we aimed to co-design an innovative intervention program integrating a hospitality perspective in the Oncology Department of the Lausanne University Hospital CHUV, to improve the experience of care, for patients with cancer and their informal caregivers.