THE IMPACT OF PLANETREE CERTIFICATION ON A NATIONALLY AND INTERNATIONALLY ACCREDITED HEALTHCARE FACILITY AND ITS SERVICES

 

Introduction:

This research analyses the impact of Planetree-Person Centered Care Certification Standards on a nationally and internationally accredited healthcare facility and its services.

Aim:

To study the impact of Planetree-Person Centered Care Certification on a nationally and internationally accredited healthcare facility and its services, mainly to study the compliance rate of bedside shift endorsement and care partner program, patient’s travel experience, patients experience in clinical laboratory and staff experience.

 

Methods:

It is a quantitative, descriptive, exploratory, or inferential research-based case study. A random sampling design was used to collect the data based on the adopted quality tools from the Planetree Organization for the bedside shift endorsement care partner program. The tested survey tools for patient’s travel experience, patient’s experience in the clinical laboratory, and staff experience were used. The primary data was collected from survey questionnaires, and secondary data was collected from the relevant accessible, available, recently published journals, articles, research papers, and web portals.

Conclusion:

Overall, the bedside shift endorsement compliance rate improved from 64.2% to 88.6%, Care Partner Program compliance rate improved from 62.6% to 87.4%, patients experience rate in clinical laboratory department improved from 70.40% to 92.60%, Patient’s Travel Experience Rate improved from 69.6% to 91.6%, multidisciplinary team approach compliance rate in intensive care unit improved from 60.63% to 98.8% and staff experience rate improved from 67.40% to 85.20%.