ISQua's 39th International Conference 2023

Difference is in Intent: Understanding & Implementing with the Right Intent

INTRODUCTION:

Quality in Healthcare is a journey and not a destination. What is important with regards to Quality Implementation is doing things right even when no-one is looking.

The accreditation and quality efforts taken in a healthcare organization depends on the organization’s readiness to implement systems which will ensure they function right irrespective of any accreditation agency’s inspection or surveillance.

AIM:

The Aim of implementing systems within the organization with the sole purpose of ensuring quality and patient safety initiatives by:

•Measuring the effects of quality initiatives taken

•Value addition to the process / work carried out by the HCW

•Ensuring leadership commitment and involvement of stakeholders in SOP Implementation

•Safer and effective way of rendering care/service

•Standardization of processes across units

•Patient Experience Capture

METHOD:

1.Clinical Excellence Scorecard: Measuring the Scores of defined parameters

2.Care Pathways: STEMI & FAST Protocol implementation

3.Leadership and Stakeholders Involvement: Effective committees and leaders involved in giving constructive feedback for improvement

4.Infrastructure & Internal Audits: Ensuring compliance to safety measures and SOP implementation

5.Patient Experience Capture: Hearing them out and making the experience count

6.Good Catches, QIP & Knowledge Sharing: Key learnings shared across group hospitals

CONCLUSION:

•Standardization of Care Delivery: E.g Timely intervention of treatment, Antibiotics Compliance, prevention bundles of care

•Measuring Metrics that Matter: Clinical Outcome monitoring, Medication Errors Reduction, Service excellence, Committees Effectiveness

•Team Involvement: periodic review and internal audits keeping the teams ever ready

•Good Catches: An opportunity to learn towards patient safety and quality improvement

•Patient Experience: Enhanced NPS

ISQua's 39th International Conference 2023

THE DIFFERENCE IS IN THE INTENT: UNDERSTANDING THE INTENT AND IMPLEMENTATION WITH THE RIGHT INTENT

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