Poster : Patient Safety & Quality Improvement

PATIENT EXPERIENCE: HEALTH CARE SYSTEM AND CARING INPATIENT AT INDRIATI HOSPITAL, SOLO BARU

Introduction : Professional health services greatly affect the quality of services in hospitals, the better the services provided, the higher the quality of the hospital. Quality health services and Caring will have a positive impact on patient experience.

Aim : This study used the Swansons Caring Professional Scale (CPS) and Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS). To measure patient's perception of Caring and Safety experience during hospitalization.

Method: The descriptive quantitative research design was translated into Indonesian from the HCAHPS questionnaire, there were 22 questions with 7 themes and CPS had 18 statements. Respondents were 45 inpatients aged over 18 years. Source of data from primary data, with descriptive analysis techniques with the help of SPSS and Excel.

Results: Respondents were female (55.6%) and graduated from high school (35.6%). The percentage of health care systems with an assessment of "always" is that there is care from nurses and doctors (84.44%), "usually" is done for your statement of experience at the hospital (86.7%). The service system needs to be improved in terms of understanding care when leaving the hospital. For Caring, statements of listening to clients well and respecting things that are personal (86.7%), respecting clients (82.2%), have a sense of caring (80%). While what needs to be improved and repaired is Informative (60%), nurses can understand clients (62.2%), focus on patients (62.2%) and understand the experiences that clients have (55.6%).