THE ROLE CASE MANAGER AND ITS IMPLEMENTATION

IN SUPPORTING IMPLEMENTATION

 PATIENT CENTERED CARE (PCC)

 IN PKU MUHAMMADIYAH HOSPITAL YOGYAKARTA

 

ABSTRACT 

      Background: The Curent patient service paradigm is now patient-focused services (Patient Centered Care). Patients and families need accurate information and Caregivers Professional (PPA) work in an integrated manner in providing services to patients. A serious problem arises the number of interdisciplinary conflicts of care providers, plus the weak quality control and cost control for hospitals. Case Manager is an important and comprehensive intervention in order to improve quality, cost control, patient safety, integrated care, continuity of service and patient satisfaction. The role of Case Manager is very important and very complex as part of implementing patient-focused services, playing a role in helping to improve interprofessional collaboration and other health care teams.

      Method: research type Qualitative with approach Phenomenology with Main Case Manager Informants and service and support Supervisors with a total of 30 Informants, data obtained through in-depth interviews and Focus Group Discussion (FGD).

      Results and Discussion: The role of Case Manager and its implementation has been suitable to support the implementation of Patient Centered Care at PKU Muhammadiyah Hospital in Yogyakarta, with the appointment of 2 Case Managers, namely doctors and nurses through a Letter of Directors' Decree. The role that Case Manager plays in supporting PCC is coordination, communication, supervision, prevention, and planning of patient care. This role has not been optimally done yet, because it is constrained by multi-barrier barriers, ethical legal and uneven socialization.

      Conclusion: The Role of Case Manager and Implementation in PKU Muhammadiyah Yogyakarta Hospital has supported the implementation of Patient Centered Care and the dominant role is the role of communication and coordination roles

 

Keywords: Case Manager, Patient Centered Care

 

References:

1. CCMC. (2010). Case Management Knowledge | CCMC’s Case Management Body of Knowledge (CMBOK).  https://www.cmbodyofknowledge.com/content/case-management-knowledge-2
2. CMSA. (2010). CMSA National Standards of Practice for Case Management - Case Management Society of Australia & New Zealand & Affiliates (CMSA). Diambil 26 Juni 2018, dari https://www.cmsa.org.au/products/publications/product-name#
3. Lumenta, 2016. (t.t.). Manajer Pelayanan Pasien. Diambil 18 Juni 2018, dari Scribd website: https://www.scribd.com/document/360371382/Buku-Panduan-Praktik-Manajer-Pelayanan-