ISQua's 39th International Conference 2023

Patients follow straightpaths,

staff unravel complexwebs

Understanding systems: mapping oncology patient’s journey at an Australian academicclinical trials unit (CTU) using the functional resonanceanalysis method (FRAM)

CHENG MING LI a, ELIZABETH AUSTIN b, BRETTE BLAKELY b, ANN CARRIGAN b, KAREN HUTCHINSON b,

JESSICA LOUISE SMITH c, ROBYN CLAY-WILLIAMS b

a Faculty of Medicine, Health and Human Sciences, Macquarie University, Australia

b Centre for Healthcare Resilience and Implementation Science, Australian Institute of Health Innovation

c Macquarie University Hospital and Western Sydney University, Australia

Complexity of systems are often unmet by eyes.

Takeaway message

Enhancers

•Collaboration

•Consistency

•Creativity

Barriers

•Physical space constraints

•Breakage in communication

Background

•What

•To understand oncology patient’s journey at clinical trials unit using the functional resonance analysis method (FRAM)

•Where

•Australian academic clinical trials

•unit (CTU), 80% oncology trials

•Why

•To understand patient experience, daily operations of CTU and identify enhancers and barriers.

Methods

Ten patient

Seen staff

Direct observations

Interviews

FRAM

References

1 Hollnagel E, Hounsgaard J, Colligan L. FRAM - the Functional Resonance Analysis Method – a handbook for the practical use of the method. Denmark: Centre for quality; 2014 [cited 2023].

Mingly Li

chengming.li@students.mq.edu.au

ISQua's 39th International Conference 2023

PATIENT JOURNEY AT AN AUSTRALIAN ONCOLOGY CLINICAL TRIALS UNIT

Poster Presenter

Authors

Affiliations

Part of Topic