Using Dashboard for Revenue Cycle Management in Facing Turbulence, Universitas Indonesia Hospital Case Study

Eka Pujiyanti1,2, Ascobat Gani2, I Made Wiryana3, 

Indah Pratiwi Suwandi1, Sri Rizki Novita Sejati1, Astuti Giantini1

1Universitas Indonesia Hospital, Depok City, Indonesia

2Faculty of Public Health, Universitas Indonesia, Depok City, Indonesia

3Faculty of Computer Science, Universitas Gunadarma, Depok City, Indonesia

Correspondence: 081288349260, eka.pujiyanti81@ui.ac.id

 

Keywords: Dashboard, Revenue Cycle Management, Turbulence

Background: Disruptions related to financial management in health services often occur, therefore agile financial management is needed, as for some of the disruptions that occurred were there is a change in public payment patterns for health spending from OOP (out of pocket) to third party guarantees, both national health insurance or commercial health insurance and other guarantees, encourages hospitals to adapt quickly. So that the process of sending invoices and billing claims in the revenue cycle management becomes important. Objective: The purpose of the following research is to evaluate the use of dashboards in managing the revenue management cycle and expenditure management cycle. Methods: The method used is a non-experimental comparative located at the Universitas Indonesia Hospital, Depok City, West Java. Results: The results of the initial evaluation show that the Executive Performance Financial (EPF) Dashboard which consists of four main analytics, namely: descriptive, diagnostic, predictive and prescriptive provides a complete picture of the strategic data needs for hospital executives. EPF Dashboard presents financial information which is needed in making financial management decisions in real time, accurately and able to predict cash-in needs and setting the term of payment (TOP) from cash-out, and also used for quality control and cost control in hospital. Conclusion: The use of the Executive Performance Financial Dashboard (EPF) in the revenue and expense management cycle is superior to the manual system. The Executive Performance Financial Dashboard (EPF) assists management to make real-time and evidence-based decisions.