ISQua's 39th International Conference 2023

Does Telehealth Encourage “Lazy Medicine”? A Qualitative Study on the Unintended Consequences of Telehealth in Rural Australia Using Systems Archetypes

Sagda Osman1, Kate Churruca1, Louise A. Ellis1, Dan Luo1, Jeffrey Braithwaite1,2

1Australian Institute of Health Innovation, Macquarie University, Australia, 2NHMRC Partnership Centre for Health System Sustainability, Australia.

Background

•There is a lack of empirical research that considers the unique social and health circumstances of rural Australian communities and the interplay between these factors when assessing the impact of telehealth on the rural Australian healthcare system in terms of unintended consequences. 1

• By taking a systems-thinking approach and using an interactive conceptual tool such as Systems Archetypes 2, this study aims to close this gap and contributes to our understanding of telehealth in rural Australia in terms of unintended consequences.

Objective

To investigate the unintended consequences of telehealth on healthcare delivery in rural Australia using systems archetypes as a lens.

ISQua's 39th International Conference 2023

DOES TELEHEALTH ENCOURAGE “LAZY MEDICINE”? A QUALITATIVE STUDY ON THE UNINTENDED CONSEQUENCES OF TELEHEALTH IN RURAL AUSTRALIA USING SYSTEMS ARCHETYPES.

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