Introduction

MSQH was initiated in 1997 with the primary mission of established a national accreditation program for healthcare facilities towards delivering quality and safe
healthcare. The first hospital was awarded accreditation in 2000. It further describes actual events and anecdotes that members have experienced while
participating in the activities of the society. This paper also delves into the legacy the organisation hopes to leave behind, sustainability of the national accreditation programme, its benefits and outcomes inspired by the collective achievements of stakeholders as well as the collaborations it needs to forge in order to continue its mission of quality and safety in healthcare.

The journey is described in five chapters under the following title;

1) Birth of MSQH
2) Evolution of MSQH
3) Alliances of MSQH
4) Educate, Enable, Evaluate, Engagement and Empowerment
5) Way of the Future

 

Aim

1. Celebrate the 25th anniversary of the society with members, affiliations, partners and networks that have shaped the organisation since 1997

2. Be inspired by the collective achievements of healthcare accreditation programmes and initiatives

3. Reinforcing the peer-review process and participation in quality improvement programme and standards development

4. Interpreting milestones and heritage of the society and sharing them with members at local and international level as a guide or benchmark for improving
healthcare quality and society

5. Understand the business the society is conducting and be able to apply this knowledge to the healthcare profession or workplace.

 

Method

Transformational change through gradually developing and integrating the building blocks since the middle of 1980s from measurement system for quality and risk management (initiatives i.e. quality performance indicators and incident reporting ), belief system (culture), credentialing and privileging, clinical practice guidelines, administrative rules (especially for public hospitals), legislation (PHFS Act 1998 and its Reg. 2006) and strengthening market forces (professional and consumer empowerment).

This descriptive case study is based on a combination of qualitative and quantitative methods comprising the foundation and history, evolution and adaptation, strategic alliances, future and epilogue. Under these, a variety of contributing members explored the foundations of MSQH’s success, the journey it took and its impact on the Malaysian healthcare sector – as described by founding committee members and key members including healthcare staff, management and surveyors, who have shaped the society’s journey over a quarter-century to what it is today.

 

Conclusion

This paper depict how visionary leaders in MSQH have driven MSQH towards achieving numerous successful milestones and managed navigated through
turbulent and challenging times and emerged as the lead accrediting organisation to be recognised by five ministries and awarded the internationally acclaimed ISQua seal of accreditation. This is reflected in the Memberships, Surveys & trainings, Standards development and Surveyors.