Background: The Greek Dementia Helpline 1102 was launched in February 2021 by the Athens Alzheimer Association as a national telephone service staffed by psychologists, neurologists, and social workers with expertise in dementia care. The Helpline aims to provide reliable information on dementia diagnosis, prevention, treatment, and available services to people with memory concerns, people with dementia, family caregivers, health professionals, and the general population.

Methods: We conducted a qualitative content analysis of anonymized caller documentation covering the first five years of operation (February 2021-January 2026). A total of 41,674 calls were coded according to caller role (e.g., family caregiver, lay person, health professional) and primary inquiry topic. Based on recurring patterns, we derived practical triage and navigation pathways that mirror the helpline’s recommended next actions.

Results: The majority of callers were family caregivers (74%), followed by lay people (17%) seeking information on dementia prevention, care, or treatment, and health professionals (9%). Caregivers most frequently requested information on the availability of dementia services across Greece, disability benefits, legal issues, and guidance on selecting residential care facilities or paid caregivers. Public inquiries commonly focused on subjective memory concerns, cognitive assessment procedures, and access to dementia specialists. Health professionals most often sought support related to communitybased case management and up-to-date information on dementia services and resources. The helpline addressed these needs through triage and navigation, including referrals to primary care, neurology, or memory services, guidance on assessment pathways, and provision of evidence-based risk reduction information.

Conclusion: This qualitative content analysis of anonymized data from the Greek Dementia Helpline reveals clear policy-relevant patterns of unmet needs among caregivers, the public, and health professionals. The Greek Dementia Helpline provides callers with a reliable framework and functions as a scalable national “front door,” transforming uncertainty into actionable assessment pathways, evidence-informed prevention guidance, and targeted professional support. Strengthening standardized process indicators may enable more robust evaluation of its impact in the future.