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20 posters, 13 topics, 1 sessions, 54 authors, 27 institutions

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69

Inpatient ultrasound service quality improvement project

Part of Topic

Service quality

Streamlining inpatient ultrasound scanning through Registrar-led protocolling: a four-cycle quality improvement project

George Choa1, Samia Nesar1, James Baker1, Richard Engel1, Matthew Turner2, Penelope Moyle3 

Department of Radiology, Cambridge University Hospitals NHS Foundation Trust, Cambridge, UK; 1Specialist Registrar in Clinical Radiology, 2Ultrasound Department Service Manager, 3Ultrasound Department Clinical Lead

Background:

•US is the second most common imaging modality in England and provides decisive diagnosis in acute inpatient care;
•Increasing demand for US in both IP and OP settings;
•Non-indicated IP US scans delay other IP US referrals, and urgent IP US scans overflow into the OOH service;
•CUH is a tertiary centre with a 10-room US Department – three lists cover the IP US case load, providing up to 51 IP slots per day.
 
Aims:
 
•Increase proportion of appropriate IP US referrals;
•Improve use of inpatient capacity and reduce the size of the IP US waiting list;
•Reduce delays to diagnosis;
•Reduce OOH US demand due to IP US overflow.
 
Methods:
 
•Sequential PDSA cycles from June 2025 to June 2026;
•Quantitative and qualitative retrospective baseline evaluation of IP US activity (June 2025), including stakeholder survey with subsequent follow-up;
•Appropriateness of IP US referrals agreed by four independent clinicians based on information provided in the referral and review of clinical notes;
•NICE, iRefer, and BMUS guidelines.
 
Interventions:

1. SpR-led protocolling of all IP US referrals
2. Formalised IP US protocol guidance created & issued
3. Protocolling integrated into existing EHR functionality (Epic) with standardised priority coding4
4. Trust-wide communication of IP US referral changes
5. Protocolling slots rescheduled due to insufficient designated time

Results:

Figure 1. High level process map of the IP US imaging referral pathway with new quality improvement interventions fully integrated into the clinical workflow (marked out in green).

Figure 2. Run-chart of proportions of IP US scans done between June 2025 and June 2026. Proportions of utilised available IP US slots were measured as a potential confounding factor for efficiency, defined as proportion of appropriate IP US scans of total available slots. A fall in scheduled IP US appropriateness after cycle 4 was attributed to redirection of IP US lists after the IP US waiting list was cleared to help clear the OP US waiting list. A subsequent re-evaluation without further intervention in April showed  an increase back to 80% (despite a decrease in utilised IP US slots, in yellow).

Figure 3. Run-chart showing change in number of urgent IP/ED US scans done during the OOH weekend on call (over a 48-hour period; Saturday 00:00 until Sunday 23:59) from June 2025 to June 2026. Note the first intervention was dated 4th of August 2025. A trend line (dashed blue linear line) demonstrates a consistent decrease in OOH on call ultrasound scanning, from approximately 15 to 8 scans per weekend day.

Tables 1 and 2, showing changes in clinical stakeholder response prior to Cycle 1 and after Cycle 4 interventions. There is a clear change from a negative (light colours) to positive (dark colours) skew between the two periods, suggesting (subjective) improved ease in protocolling referrals and improved quality in referrals since initiating our QIP interventions.

 
Conclusions:
 
We introduced
•SpR-led IP US protocolling;
•Utilising existing EHR functionality;
•Formalising local guidelines.
We ensured
•Clinical stakeholder buy-in;
•Regular feedback to stakeholders on changes and progress.
We found
•Improved appropriateness of IP US referrals;
•Reduced OOH US workload (by approx. 50%) as a result;
•Overall improved US Department efficiency;
•Multiple real-life, dynamic changes related to the running of a clinical service contributed to several confounding results.
We plan to
•Continue evaluating and improving the IP US service with sustainability in mind;
•Adapt our process across to OP US protocolling.
 
References:
GIRFT. Radiology: GIRFT Programme National Specialty Report [Internet]. 2020. Available from: https://gettingitrightfirsttime.co.uk/wp-content/uploads/2025/11/Imaging-Networks-Report-Exec-Summary-FINAL-November-2025.pdf
BMA. NHS diagnostics data analysis [Internet]. 2025. Available from: https://www.bma.org.uk/advice-and-support/nhs-delivery-and-workforce/pressures/nhs-diagnostics-data-analysis
Royal College of Radiologists. 2025 Clinical Radiology Workforce Census Report [Internet]. 2025. Available from: https://www.rcr.ac.uk/media/n1fjvrv4/rcr-2025-clinical-radiology-workforce-census-report.pdf
Society of Radiographers, 2026 - https://www.sor.org/news/ultrasound/sonography-vacancy-rates-have-increased-dramatical
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